← All work
SYS_WHATSAPPDEPLOYEDCustomer_Support
WhatsApp Chatbot
AI-powered WhatsApp bot for customer support, FAQs, lead qualification, product enquiries, and appointment booking.
Overview
Our WhatsApp Chatbot is a fully autonomous AI agent that handles your customer interactions on the world's most popular messaging platform. From answering FAQs and qualifying leads to booking appointments and processing product enquiries — the bot works 24/7 with context-aware, conversational responses that feel human.
Key features
- Natural language understanding with context memory
- FAQ handling with custom knowledge base
- Lead qualification with scoring
- Appointment booking with calendar integration
- Product catalogue browsing & enquiries
- Seamless handoff to human agents when needed
Pipeline
- 1
Trigger: Customer sends WhatsApp message
- 2
AI Engine: GPT-4 with RAG processes intent
- 3
Process: Match to FAQ / qualify lead / book slot
- 4
Action: Send response / update CRM / notify team
- 5
Output: Conversation logged + lead scored
