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SYS_CALLBOTACTIVEVoice_AI

AI Call Agent

Voice AI agent that handles inbound & outbound calls — qualifies leads, answers FAQs, and books appointments autonomously, 24/7.

AI Call Agent — Voice_AI project by SoulPlex Studios

Overview

The AI Call Agent uses real-time voice processing to conduct natural phone conversations. Connected via Twilio SIP routing, it handles both inbound and outbound calls — qualifying leads, answering questions, and booking appointments with human-like conversation flow. Every call is logged, transcribed, and triggers automatic follow-up actions in your CRM.

Key features

  • Real-time voice AI with natural conversation
  • Inbound & outbound call handling
  • Lead qualification during calls
  • Appointment booking with calendar sync
  • Call transcription & sentiment analysis
  • Automatic CRM entry + follow-up email/SMS

Pipeline

  1. 1

    Trigger: Inbound call / scheduled outbound

  2. 2

    AI Engine: Groq / OpenAI real-time voice LLM

  3. 3

    Process: Qualify lead? Book appointment? Transfer?

  4. 4

    Action: CRM entry + follow-up email + SMS confirmation

  5. 5

    Output: Call transcript + lead score + recording

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