SUPPORT & MAINTENANCE
Support & AMC
Someone who answers, before it becomes an emergency.
Most sites and apps are not lost to disasters; they decay. Dependencies go stale, certificates lapse, backups were never tested, and the developer who built it stopped replying two years ago. A maintenance retainer covers the unglamorous work — updates, monitoring, backups, small fixes — plus a defined response time when something does break. We will also take over systems we did not build, after an audit.
What we deliver
- 01
Proactive Maintenance
Dependency and security updates, certificate renewal, performance checks and tested database backups on a schedule.
UpdatesSecurityBackupsSSL - 02
Monitoring & Incident Response
Uptime and error monitoring with alerts, plus an agreed response time when something goes down — including out of hours if you need it.
UptimeSentryAlertsSLA - 03
Content & Small Changes
A monthly allowance of content edits, copy changes and small features, so minor updates do not need a new quote each time.
EditsSmall FeaturesContent - 04
Takeover & Rescue
Auditing, documenting and taking over a system built by someone else — including the ones with no documentation and no handover.
AuditTakeoverDocumentation
Technology stack
Typical use cases
- Sites whose original developer has disappeared
- Businesses that have never tested a backup restore
- Teams with no one to call when the site goes down
- Products accumulating small bugs nobody owns
- Companies needing a documented handover of a legacy system
Scopes we work in
| Scope | What it covers | Price |
|---|---|---|
| Essential AMC | Updates, backups, uptime | Get a quote → |
| Standard AMC | Adds monitoring + change allowance | Get a quote → |
| Priority AMC | Response SLA + out of hours | Get a quote → |
| Takeover Audit | One-off, before onboarding | Get a quote → |
We do not publish prices. What a project costs depends on scope, integrations and timeline, so we scope it properly and give you one fixed number within 48 hours — and that number is the number you pay. No discovery-call gate before you see it.
Get your numberFAQ
Support & AMC questions
Straight answers, with real numbers. If yours is not here, ask — we reply within 48 hours.
Will you maintain a site you did not build?
Yes, after a takeover audit — we need to know what we are inheriting before promising response times on it. The audit is quoted separately and produces documentation you keep regardless of whether you continue with us.
What does a maintenance retainer include?
It covers dependency and security updates, certificate renewal, tested backups, uptime and error monitoring, and an allowance of small changes. Priority cover adds a response SLA and out-of-hours availability. Cost depends on how much is being maintained and how fast you need us to respond. We do not publish rate cards, because the honest range is wide enough that any published figure would mislead most readers. Send a brief and you get a fixed scope and one firm price within 48 hours, with no discovery-call gate.
What counts as an emergency?
Site or app down, checkout broken, data loss, or an active security issue. Those are covered by the response SLA on priority plans. Feature requests are normal work and get scoped normally — blurring the two is how retainers quietly become unlimited development.
How quickly do I get a quote?
Within 48 hours of sending a brief. You get a fixed scope stating what is in and what is out, one firm price for that scope, a delivery date with milestones, and the stack we would use with the reasoning. Prices listed on the site are starting points; your quote is a single number, and it is the number you pay.
Do you work with businesses outside Vadodara?
Yes. SoulPlex Studios operates from two offices — Vadodara, Gujarat and Jaipur, Rajasthan — and works with clients across India remotely. Studio hours are Monday to Saturday, 09:00–21:00 IST.
What happens after the project goes live?
Every build includes handover documentation, and where relevant a walkthrough for your team. Ongoing support and optimisation can be arranged as a retainer if you want us to keep maintaining and extending the system.
Start a project
Ready to build?
Tell us what you are running — we will audit it before quoting.
Get a quote